Privacy Policy

This is what we collect, why we collect it, and how we protect it. We try to write this the way we would explain it on the phone, not the way a contract sounds.

What we collect.

When you contact us through the website, we collect what you give us: your name, your email, your phone if you share it, the topic you ask about, and the message you type. If you become a client, we collect the additional information your insurance application actually requires (date of birth, household size, income, address, dependents, citizenship or immigration status as required by the carrier or program). We do not collect more than the application asks for.

Why we collect it.

To answer your question, to quote you a plan, to enroll you with a carrier, to follow up at renewal, and to help you use the plan. That is the entire list.

How we share it.

We only share your information with the carriers we are quoting or enrolling you with, and with the federal or state programs that require it (the Marketplace, CMS for Medicare, state insurance regulators where applicable). We do not sell your information. We do not share it with marketing lists. We do not pass it to FMOs, lead aggregators, or third-party sales operations.

How we protect it.

We protect any health information you share with us. Our phone lines accept calls and text messages, and our internal systems are access-controlled. The website uses TLS encryption for all form submissions. We retain physical and digital records only as long as the carriers and regulators require, then we destroy them.

Your rights.

You can ask us to show you what information we hold about you. You can ask us to correct it. You can ask us to delete it, subject to the records we are required to retain by law and by carrier or regulator obligations. To make a request, email lfg@lealteam.com or call 305.209.0510.

Cookies and analytics.

The website uses basic analytics (Google Analytics 4) to understand how visitors find us and which pages they read. We do not use behavioral advertising trackers. The chat assistant on the Contact page is hosted by Pickaxe and may set its own session cookies to keep your conversation going.

Retention.

Inquiry messages from the website are kept for up to 24 months unless you become a client, in which case the relevant records follow the carrier's required retention schedule.

Contact.

Questions about this policy? Email lfg@lealteam.com or call 305.209.0510 and ask for the privacy contact.